Privacy Policy

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Last updated: 02/05/2025

Welcome to Hero Watch Repair. We are committed to protecting your privacy and ensuring a safe online experience for our customers. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or engage with our services, including watch repair and jewelry sales.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or services.

**1. Information We Collect**

We collect the following types of information:

- **Personal Information**: When you make a purchase, request a repair, or sign up for an account, we may collect personal details, such as your name, address, email address, phone number, payment information, and any other information necessary to process your transaction or provide our services.

- **Payment Information**: Payment details such as credit card numbers and billing information may be collected through secure payment processors to complete transactions. We do not store full payment card information.

- **Non-Personal Information**: We may collect non-personal information through cookies or tracking technologies. This includes your IP address, browser type, device information, and pages you visit. This data helps us analyze website usage and improve user experience.

**2. How We Use Your Information**

We use the information we collect for the following purposes:

- To process your orders and payments, including watch repairs and jewelry sales.

- To communicate with you about your orders, repairs, or inquiries.

- To improve our website, products, and services.

- To send promotional emails or offers (you can opt-out at any time).

- To comply with legal obligations or resolve disputes.

**3. How We Protect Your Information**

We use industry-standard security measures, including encryption and secure servers, to protect your personal information. However, no method of data transmission over the internet is 100% secure, so we cannot guarantee absolute security.

**4. Sharing Your Information**

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:

- **Service Providers**: We may share your information with trusted third-party service providers to facilitate payments, repairs, shipping, or marketing. These providers are obligated to protect your data and use it only for the purposes of providing services to us.

- **Legal Compliance**: We may disclose your information if required by law or to comply with legal processes, such as responding to a subpoena or investigation.

**5. Cookies and Tracking Technologies**

We use cookies and similar technologies to enhance your experience on our website. These tools allow us to remember your preferences, track website activity, and personalize content. You can adjust your browser settings to block cookies, but this may impact your ability to use some features of the site.

**6. Your Rights and Choices**

You have the right to:

- **Access and Correct**: You may request access to or correction of the personal information we have on file.

- **Opt-Out**: You can opt out of receiving promotional emails by following the unsubscribe instructions in the email or contacting us directly.

- **Delete Data**: You can request that we delete your personal information, subject to legal and operational requirements.

To exercise any of these rights, please contact us at [email address] or [phone number].

**7. Third-Party Links**

Our website may contain links to third-party websites for additional services (e.g., payment processors or shipping providers). These sites have their own privacy policies, and we are not responsible for their practices. Please review the privacy policies of those third parties before providing any personal information.

**8. Children's Privacy**

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we discover that we have collected such information, we will take steps to delete it.

**9. Changes to This Privacy Policy**

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with the revised date. We encourage you to review this Privacy Policy periodically.

**10. Contact Us**

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Hero Watch Repair

Avrey.LaValleys@Gmail.com

413.977.3319

90 Oliver Street

Easthampton, MA 01027